About Gillette Wine & Spirits in West Hartford, CT 06117
We opened our doors in 2007 with the simple goal of becoming the premier wine and spirits destination in the greater Hartford area. Since then, the key to our success has been providing outstanding customer service to our clients, maintaining a highly knowledgeable and friendly staff, and, providing, without a doubt, the most extensive and unique selection of wine and spirits in the greater Hartford area.
We strive to provide the same level of customer service online that we provide in the store. The most important factor in creating and maintaining a loyal customer base online for us has been honesty – only allowing customers to order what we physically have in stock. Unlike many online retailers, we do not believe in the practice of posting “virtual” inventory – that is, listing wines and spirits on our website that our distributors might have in stock. This practice inevitably leads to problems fulfilling your order in a timely fashion (or at all), mistakes in vintage, and “bait and switch” sales tricks trying to convince you to buy something you weren’t even looking for.
Everything listed on our website is in stock and ready to ship or be picked up the same day. In fact, in most cases, orders placed before 4:00 PM ship the same day unless otherwise instructed by you at checkout. You can read more about our shipping policies here.
To request an item that's not listed on our website or more than what's currently listed as in stock, please use the Request an Item feature located in the top navigation bar. You will receive a response to your inquiry within 48 hours. If you have any additional questions, please don't hesitate to contact us.